We require a completed Call Centre qualification (NQF Level 4 or higher) from a recognised provider (e.g. INTEC, Damelin, Boston, etc.) and not a 3–5 day crash course. and have at least 1 year of hands-on call centre experience in a professional, high-volume environment. Short courses or theoretical training alone will not be sufficient.

• Call centre training (inbound or outbound) and background in sales-driven environments.
• Strong phone manner and excellent written communication skills.
• Confident using CRM software, calendars, and Microsoft Office Suite.
• High attention to detail – errors are not acceptable in client-facing work.
• Ability to manage multiple tasks and prioritise under pressure.
• Matric
• Excellent English – both spoken and written

Advantageous : 

• Previous experience in a law firm, medical practice, or similar professional service role.
• Afrikaans language proficiency.